Guest Service Manager: Lead Front Desk & Guest Experience

RiseMe; Princeton (NJ); On-site; USD 70,000 - 75,000; Full time

Job summary

Hyatt Princeton in Princeton, NJ is seeking a Guest Service Manager to lead daily front desk operations, coach team members, and ensure welcoming, efficient, solution-oriented guest interactions.

You will oversee check-ins, check-outs, reservations, and guest accounts, resolve concerns, maintain brand standards, and collaborate with housekeeping, engineering, and leadership to sustain outstanding hospitality.

Qualifications

• Previous front desk or hotel operations leadership experience required.
• Strong communication, service, and problem solving skills.
• Professional, reliable, and able to lead by example.
• Organized and comfortable managing multiple priorities.
• Confident working with hotel systems and guest service processes.
• Passionate about hospitality and creating memorable experiences.
• Flexible to work any days of the week, including holidays and weekends.

Responsibilities

• Manage daily front desk operations and team performance
• Train, coach, and support guest service representatives and supervisors
• Oversee check ins, check outs, reservations, and guest account handling
• Resolve guest concerns quickly and professionally
• Ensure front desk procedures and brand standards are followed
• Communicate effectively with housekeeping, engineering, and leadership
• Monitor staffing needs, scheduling, and daily workflow
• Maintain accurate logs, reports, and financial documentation
• Support a welcoming, service oriented environment for guests and staff

Skills

Front desk leadership

Guest service

Team coaching

Communication

Tools

Hotel PMS

Job description

Hyatt Princeton in Princeton, NJ is seeking a Guest Service Manager to lead daily front desk operations, coach team members, and ensure welcoming, efficient, solution-oriented guest interactions.

You will oversee check-ins, check-outs, reservations, and guest accounts, resolve concerns, maintain brand standards, and collaborate with housekeeping, engineering, and leadership to sustain outstanding hospitality.