Guest Service Leader & Front Desk Specialist

Festival Foods; Appleton (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate Discount

Weekly Pay

Premium Pay

Advanced Scheduling

Vision Insurance

Dental Insurance

Wellbeing Support

401(k) Plan

Job summary

Festival Foods in Appleton is seeking a Full-Time Guest Service Representative (GSR) to deliver top-notch guest service at the front desk and support a welcoming store experience.

You'll lead by example, coach team members, and manage daily operations and scheduling while ensuring compliance with labor laws and company standards. This role emphasizes hospitality, responsiveness, and teamwork in a fast-paced environment.

Qualifications

• Leadership and interpersonal skills for guiding a fast-paced team.
• Proven ability to resolve guest concerns professionally.
• Ability to juggle priorities and adjust schedules as needed.
• Commitment to mentoring others and fostering teamwork.

Responsibilities

• Provide Helpful Service: greet guests, answer questions, and address concerns professionally.
• Lead by Example: uphold service standards and guide associates on daily operations.
• Oversee Operations: monitor activities, ensure procedures are followed, maintain cleanliness.
• Monitor & Adjust: manage staff schedules and labor alignment with business needs.
• Communicate with Shift Managers: coordinate support and coverage when needed.
• Manage Lane Flow: open lanes during busy periods and maintain cash drawer readiness.
• Track Attendance: document lateness/absences via shift reports.
• Cart Management: ensure sufficient carts and smooth retrieval processes.
• Honor Commitments: maintain reliable attendance and proper replacement notice.
• Support the Team: perform other duties as assigned.

Skills

Strong Leadership

Problem-Solving

Organizational Talent

Teamwork & Training

Job description

Festival Foods in Appleton is seeking a Full-Time Guest Service Representative (GSR) to deliver top-notch guest service at the front desk and support a welcoming store experience.

You'll lead by example, coach team members, and manage daily operations and scheduling while ensuring compliance with labor laws and company standards. This role emphasizes hospitality, responsiveness, and teamwork in a fast-paced environment.