Guest Service Leader: Front Desk & Hospitality

Festival Foods; West Baraboo (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Associate Discount 15%

Weekly Pay

Premium Pay on Sundays/ holidays

Two-Week Advanced Scheduling

Vision & Dental Insurance

Job summary

Festival Foods is seeking a dedicated Full-Time Guest Service Representative in Baraboo, WI. The role focuses on delivering exceptional guest service at the front desk, assisting guests, and contributing to a welcoming environment. Reports to the Guest Services Manager and supports a busy store team.

The ideal candidate will lead by example, communicate effectively, and help maintain high guest service standards while coordinating daily tasks and schedules.

Qualifications

• Leadership and interpersonal skills to manage and inspire a team.
• Problem-solving skills to resolve guest concerns professionally.
• Organizational ability to juggle priorities and adjust schedules.
• Commitment to mentoring others and fostering a collaborative team environment.

Responsibilities

• Provide helpful service with a friendly greeting and professional guest interaction.
• Lead by example and guide Guest Service associates in daily operations.
• Monitor scheduling, staffing, and compliance with procedures to maintain service levels.
• Oversee lane flow and assist guests at checkout, ensuring a smooth guest experience.

Skills

Strong Leadership

Problem-Solving Skills

Organizational Talent

Teamwork & Training

Job description

Festival Foods is seeking a dedicated Full-Time Guest Service Representative in Baraboo, WI. The role focuses on delivering exceptional guest service at the front desk, assisting guests, and contributing to a welcoming environment. Reports to the Guest Services Manager and supports a busy store team.

The ideal candidate will lead by example, communicate effectively, and help maintain high guest service standards while coordinating daily tasks and schedules.