Guest Service Lead — Part-Time Front Desk

careers-festfoods; United States; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount 15%

Weekly Pay & Premium Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

401(k) Match

Employee Assistance Program

Job summary

Festival Foods in Fort Atkinson, WI, is seeking a Part-Time Guest Service Representative to welcome guests and provide friendly service at the front desk.

As a GSR, you will greet guests, answer questions, and support the team in daily operations, ensuring a smooth and enjoyable shopping experience. The role requires strong communication, leadership and teamwork in a fast-paced environment.

Qualifications

• Leadership to manage and inspire a team in a fast-paced environment.
• Problem-solving to resolve guest concerns professionally and promptly.
• Organizational talent to juggle priorities and adjust schedules as needed.
• Mentoring teammates and fostering a collaborative team environment.

Responsibilities

• Provide helpful guest service, greet guests, answer questions and address concerns with professionalism.
• Lead by example to uphold guest service standards and guide team members (Service Desk, Cashiers, Baggers, Cart Runners).
• Utilize leadership tools (checklists, reminder cards, manuals) to support daily operations.
• Oversee operations, monitor service activity, ensure procedures are followed and area stays clean.
• Direct guests, manage checkout lines and provide timely overrides or assistance to the team.
• Schedule staff, adjust operations based on needs, and ensure legal compliance for minor employees.
• Maintain staffing levels by calling in additional team members when needed.
• Enforce labor laws and scheduling for breaks and clock-outs for minors.
• Optimize daily schedules based on sales and guest traffic for productivity.
• Communicate with Shift Managers when assistance is required at checkout lanes.
• Open additional lanes during busy periods and keep a cash drawer available for use.
• Track attendance using shift reports and document lateness/absences.
• Manage cart availability and streamline cart collection processes.
• Honor commitments with regular attendance and proper notice for replacements.
• Support the team with other duties as assigned.

Skills

Strong Leadership

Problem-Solving

Organizational Talent

Teamwork & Training

Job description

Festival Foods in Fort Atkinson, WI, is seeking a Part-Time Guest Service Representative to welcome guests and provide friendly service at the front desk.

As a GSR, you will greet guests, answer questions, and support the team in daily operations, ensuring a smooth and enjoyable shopping experience. The role requires strong communication, leadership and teamwork in a fast-paced environment.