Guest Service Lead - Hospitality & Team Oversight

careers-festfoods; Portage (WI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Scheduling

Vision Insurance

Dental Insurance

401(k) Matching

Parental Leave

Job summary

Festival Foods in Portage, WI is seeking a Part-Time Guest Service Representative to deliver friendly, efficient service at the front desk and support team operations. You will lead by example, reinforce service standards, and help manage guest flows, schedules, and daily checkout activities.

The role emphasizes hospitality, guest relations, and teamwork in a busy store environment, with a focus on maintaining high service levels and a positive guest experience.

Qualifications

• Strong leadership and interpersonal skills to manage a team in a fast-paced environment.
• Problem-solving skills to resolve guest concerns using effective communication.
• Organizational talent to juggle multiple priorities and adjust schedules.

Responsibilities

• Provide helpful guest service at the front guest service desk and answer questions.
• Lead by example, reinforcing guest service standards and guiding associates in daily operations.
• Oversee operations, monitor activity, and ensure department cleanliness and functionality.
• Manage lane flow and direct guests at checkout lanes to maintain smooth service.
• Schedule staff, adjust operations based on business needs, and ensure compliance with labor laws.

Skills

Strong Leadership

Problem-Solving

Organizational Talent

Teamwork & Training

Job description

Festival Foods in Portage, WI is seeking a Part-Time Guest Service Representative to deliver friendly, efficient service at the front desk and support team operations. You will lead by example, reinforce service standards, and help manage guest flows, schedules, and daily checkout activities.

The role emphasizes hospitality, guest relations, and teamwork in a busy store environment, with a focus on maintaining high service levels and a positive guest experience.