Guest Service Lead: Hospitality Leader

The Fresh Market; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access (up to 50% of f

401K with company match

Financial Wellness Program

PTO and time-off purchase plans

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering exceptional guest experiences. You will lead with care, coach your team, and ensure every guest feels welcome while maintaining store presentation and operational standards.

Responsibilities include scheduling support, cash controls, coaching, and implementing merchandising plans to boost sales. A strong focus on hospitality and teamwork drives success.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager's absence.
• Model and coach "Impeccable Hospitality" by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Communication

Problem solving

Scheduling tools

MS Office

Flexible schedule

21+ age

Education

Associate's degree in business/retail management or related field

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering exceptional guest experiences. You will lead with care, coach your team, and ensure every guest feels welcome while maintaining store presentation and operational standards.

Responsibilities include scheduling support, cash controls, coaching, and implementing merchandising plans to boost sales. A strong focus on hospitality and teamwork drives success.