Guest Service Lead: Hospitality & Growth

Fresh Market Inc.; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to $500 per

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Pet insurance, daycare, event tickets

Job summary

The Fresh Market is seeking a Guest Service Department Lead in Jacksonville to support the Guest Service Manager in delivering an exceptional guest experience. You will lead by example, mentor the team, and ensure every guest feels welcome while maintaining department standards and store presentation.

Ideal candidates bring progressive management experience in retail or hospitality, strong communication skills, and a passion for high-quality service.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach Impeccable Hospitality by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Communication

Problem solving

Flexible schedule

Education

Associate degree preferred

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead in Jacksonville to support the Guest Service Manager in delivering an exceptional guest experience. You will lead by example, mentor the team, and ensure every guest feels welcome while maintaining department standards and store presentation.

Ideal candidates bring progressive management experience in retail or hospitality, strong communication skills, and a passion for high-quality service.