Guest Experience Lead - Hospitality & Team Growth

Fresh Market Inc.; Geneva (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of,,

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager and elevate everyday dining for guests. You will coach the team, ensure a welcoming environment, and keep departments looking their best while solving problems quickly.

This role reports to the Guest Service Department Manager and emphasizes leadership, hospitality, excellence, and teamwork. Availability includes weekends and holidays, with pay between $18.74 and $20.33 per hour, plus the

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Communication

Problem-solving

Flexible schedule

Education

Associate’s degree in business or related field

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager and elevate everyday dining for guests. You will coach the team, ensure a welcoming environment, and keep departments looking their best while solving problems quickly.

This role reports to the Guest Service Department Manager and emphasizes leadership, hospitality, excellence, and teamwork. Availability includes weekends and holidays, with pay between $18.74 and $20.33 per hour, plus the