Guest Service Lead — Front-End Hospitality & Cash Ops

The Fresh Market; Mount Pleasant (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team discount

Early Wage Access

401K matching

Financial Wellness

Paid time off

Insurance

Vendor discounts

Job summary

The Fresh Market in Mount Pleasant, SC is seeking a Guest Service Specialist to lead front-end operations and guest interactions. You will manage cash operations, guide cashiers, and ensure a smooth checkout experience while maintaining store appearance and standards.

Ideal candidates bring 2+ years in retail or hospitality, a strong eye for detail, and the ability to multitask in a fast-paced environment. This role offers flexible scheduling and a team-focused culture with extensive benefits.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Hospitality

Customer service

Education

High school diploma or equivalent

Tools

Electronic shelf labels

Inventory management tech

AI-enabled retail tools

Job description

The Fresh Market in Mount Pleasant, SC is seeking a Guest Service Specialist to lead front-end operations and guest interactions. You will manage cash operations, guide cashiers, and ensure a smooth checkout experience while maintaining store appearance and standards.

Ideal candidates bring 2+ years in retail or hospitality, a strong eye for detail, and the ability to multitask in a fast-paced environment. This role offers flexible scheduling and a team-focused culture with extensive benefits.