Guest Experience Lead

Socket.dev; Spartanburg (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Life & more

Job summary

The Fresh Market in Spartanburg, SC seeks a Guest Service Specialist to lead front-end hospitality, manage guest flow, and ensure accurate cash handling. You will model exceptional service and maintain clean, organized front-end areas in a fast-paced store.

You’ll train and supervise front-end team, support digital orders, and safeguard store procedures while delivering an outstanding guest experience every day in a community-focused retail environment.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Hospitality mindset

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

The Fresh Market in Spartanburg, SC seeks a Guest Service Specialist to lead front-end hospitality, manage guest flow, and ensure accurate cash handling. You will model exceptional service and maintain clean, organized front-end areas in a fast-paced store.

You’ll train and supervise front-end team, support digital orders, and safeguard store procedures while delivering an outstanding guest experience every day in a community-focused retail environment.