Guest Service Lead — Flexible Scheduling & Perks

UNAVAILABLE; West Allis (WI); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Scheduling

Vision Insurance

Dental Insurance

Parental Leave

401(k) Matching

Job summary

Festival Foods in West Allis, WI is seeking a Full-Time Guest Service Representative. You will lead guest service at the front desk, answer questions, and guide Service Desk staff in daily operations to ensure a welcoming experience for every guest.

Join a team that values leadership, teamwork, and exceptional guest service, with schedules including weekdays, evenings, and at least one weekend day. Training and development are emphasized.

Qualifications

• Proven ability to manage and inspire a team in a fast-paced setting.
• Strong communication and interpersonal skills.
• Ability to juggle multiple priorities and stay organized.
• Commitment to mentoring others and fostering teamwork.
• Excellent guest service and problem-solving abilities.

Responsibilities

• Provide helpful guest service with a friendly greeting and questions answered.
• Lead by example and guide associates in daily operations.
• Utilize leadership tools to support cashier and service desk staff.
• Oversee operations to ensure procedures are followed and area stays clean.
• Manage scheduling to meet staffing needs and labor laws for minors.
• Open additional checkout lanes during busy periods.
• Track attendance and communicate lateness or absences.

Skills

Leadership

Problem Solving

Organizational Skills

Team Training

Customer Service

Job description

Festival Foods in West Allis, WI is seeking a Full-Time Guest Service Representative. You will lead guest service at the front desk, answer questions, and guide Service Desk staff in daily operations to ensure a welcoming experience for every guest.

Join a team that values leadership, teamwork, and exceptional guest service, with schedules including weekdays, evenings, and at least one weekend day. Training and development are emphasized.