Guest Service Lead

Festival Foods; Baraboo, Northern (WI, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Associate Discount

Weekly Pay

Advanced Scheduling

Vision Insurance

Dental Insurance

Parental Leave

401(k)

Job summary

Festival Foods in Baraboo, WI is seeking a dedicated Guest Service Representative (GSR) for a full-time role. You’ll greet guests, answer questions, and support the Guest Services Manager to ensure a smooth, welcoming experience.

The ideal candidate brings strong leadership, excellent communication, and a passion for customer service in a fast-paced retail environment. This position offers comprehensive benefits and opportunities to grow with Festival Foods.

Qualifications

• Strong leadership and communication to guide a team.
• Problem-solving to resolve guest concerns with professionalism.
• Organizational talent to juggle priorities and schedules.
• Teamwork and training mindset to mentor others.

Responsibilities

• Provide helpful guest service at the front desk and desk area.
• Lead by example, uphold service standards and guide staff.
• Utilize scheduling tools to optimize team coverage.
• Oversee operations and maintain a clean, functional department.
• Direct guests, manage checkout lanes and assist as needed.
• Track attendance and ensure timely shifts for staff.

Skills

Leadership

Customer service

Problem-solving

Organizational skills

Teamwork

Job description

Festival Foods in Baraboo, WI is seeking a dedicated Guest Service Representative (GSR) for a full-time role. You’ll greet guests, answer questions, and support the Guest Services Manager to ensure a smooth, welcoming experience.

The ideal candidate brings strong leadership, excellent communication, and a passion for customer service in a fast-paced retail environment. This position offers comprehensive benefits and opportunities to grow with Festival Foods.