Guest Service Lead: Front Desk & Guest Experience

LBA Hospitality; Biloxi (MS); Hybrid; USD 32,000 - 46,000; Full time

Job summary

LBA Hospitality is seeking a Front Office Manager on Duty to lead total front desk operations at our Biloxi property. You will respond to guest requests, manage late-evening and early-morning coverage, and collaborate with management to ensure smooth nightly operations.

The role requires ensuring guest satisfaction, handling cash and card transactions, and maintaining communication with staff. Strong English skills and professional hospitality demeanor are essential.

Qualifications

• Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred
• High school diploma or equivalent.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.

Skills

Guest relations

Customer service

English proficiency

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality is seeking a Front Office Manager on Duty to lead total front desk operations at our Biloxi property. You will respond to guest requests, manage late-evening and early-morning coverage, and collaborate with management to ensure smooth nightly operations.

The role requires ensuring guest satisfaction, handling cash and card transactions, and maintaining communication with staff. Strong English skills and professional hospitality demeanor are essential.