Guest Service Lead — Flexible Schedule & Growth

My Place Hotels; Punta Gorda (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive Pay $19.00/hr

Monthly Bonus Potential

Flexible Scheduling: AM/PM Weekends

Direct Deposit

Cross‑Training

Growth Potential

Job summary

My Place Hotels in Punta Gorda, FL seeks a Guest Service Supervisor to lead front desk operations, oversee training of Guest Service Representatives, and ensure a superior guest experience. The role is hands‑on and visible, with focus on policy adherence and service consistency.

You will manage check‑in/out, reservations, daily reports, safety checks, and staff scheduling while collaborating with the General Manager.

Qualifications

• High School degree or equivalent required.
• Proficiency in Microsoft Office and basic computer applications.
• Excellent verbal and written communication skills.
• Strong organizational and multi-tasking abilities.
• Reliable, professional, and dependable.
• Able to work standing 90-100% at front desk and use computer.

Responsibilities

• Deliver exceptional guest service and manage guest arrivals and departures using the PMS.
• Lead training and interviewing of Guest Service Representatives; report to GM on payroll matters.
• Process room charges, taxes, pet fees, and other hotel services.
• Provide information on hotel amenities and local attractions; address guest concerns promptly.
• Operate the phone system, schedule wake‑up calls, and document confirmations/cancellations.
• Maintain Front Desk Log and Night Audit Checklist; log cash and daily activities.
• Adhere to safety protocols and conduct hourly security checks of the property.
• Issue and log master keys for staff and manage daily inventory checks.
• Assist with housekeeping tasks including laundry and linens.
• Perform additional duties as directed by the General Manager.

Skills

Basic Computer Skills

Strong Communication Skills

Organizational & Multi-Tasking

Dependability & Professionalism

Attention to Detail

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

My Place Hotels in Punta Gorda, FL seeks a Guest Service Supervisor to lead front desk operations, oversee training of Guest Service Representatives, and ensure a superior guest experience. The role is hands‑on and visible, with focus on policy adherence and service consistency.

You will manage check‑in/out, reservations, daily reports, safety checks, and staff scheduling while collaborating with the General Manager.