Guest Service Lead: Elevate Experiences & Team Growth

The Fresh Market; Lake Forest (IL); Sur place; USD 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Résumé du poste

The Fresh Market is seeking a Guest Service Department Lead in Lake Forest, IL, to support the Guest Service Department Manager and lead a team with care, hospitality, and teamwork. You will coach staff, ensure visible, welcoming service, and help keep departments polished and efficient.

This role reports to the Guest Service Department Manager and requires flexibility to work weekends, days, evenings, and holidays.

Qualifications

• Minimum 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsabilités

• Monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Connaissances

Leadership

Guest experience

Communication

Problem solving

Scheduling

POS systems

Microsoft Office

Flexible schedule

21+ years old

Formation

Associate’s degree in business/retail management

Outils

POS systems

Scheduling tools

Microsoft Office Suite

Description du poste

The Fresh Market is seeking a Guest Service Department Lead in Lake Forest, IL, to support the Guest Service Department Manager and lead a team with care, hospitality, and teamwork. You will coach staff, ensure visible, welcoming service, and help keep departments polished and efficient.

This role reports to the Guest Service Department Manager and requires flexibility to work weekends, days, evenings, and holidays.