Guest Service Front Desk Pro — Check-In Specialist

Embassy Suites Houston Downtown; Houston (TX); On-site; USD 30,000 - 46,000; Full time

Job summary

Embassy Suites Houston Downtown is seeking a Front Desk Clerk/Guest Service Agent to greet guests, check them in and out, manage reservations, and respond to inquiries with courtesy and efficiency.

You will collaborate with housekeeping and other departments to ensure guest satisfaction, uphold hotel standards, and communicate services and amenities clearly to guests.

This role requires 6 months front desk experience and may involve driving the hotel shuttle when needed.

Qualifications

• 6 months or more of front desk experience; preferably with brand experience.
• May require a current TABC (TX) or RVSP (LA) certification.
• Must have a valid Driver's License if driving hotel shuttle.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Process check-ins, check-outs, and room assignments efficiently.
• Handle guest requests, complaints, and inquiries with courtesy and urgency.
• Manage phone calls, reservations, and room availability.
• Maintain accurate records and perform basic cashiering duties.
• Collaborate with housekeeping and other departments to ensure guest satisfaction.
• Uphold safety, security, and cleanliness standards in the front desk area.
• Consistently communicate hotel services and amenities to guests.
• Effectively communicate shift change over information as needed.
• Drive hotel van for guests within a two-mile radius (if applicable).

Skills

Front desk experience

Brand hotel experience

Education

Front desk experience

Brand hotel experience

TABC or RVSP certification

Job description

Embassy Suites Houston Downtown is seeking a Front Desk Clerk/Guest Service Agent to greet guests, check them in and out, manage reservations, and respond to inquiries with courtesy and efficiency.

You will collaborate with housekeeping and other departments to ensure guest satisfaction, uphold hotel standards, and communicate services and amenities clearly to guests.

This role requires 6 months front desk experience and may involve driving the hotel shuttle when needed.