Guest Service Expert — Front Desk

Golder Hospitality; Vadnais Heights (MN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Personal Days Off

Bonus Plan

Holiday Pay

Employee Referral Program

Wellness Day

Employee Hotel Room Discounts

Ongoing Training and Development

Supportive Team Environment

Opportunities for Career Growth andAdv

Job summary

Comfort Inn & Suites St. Paul Northeast is seeking a Guest Service Representative to welcome guests, manage check-ins/outs, answer questions, and assist with reservations in a fast-paced hotel setting.

Ideal candidates have customer service experience, friendly demeanor, strong communication, and the ability to multitask; we offer training, competitive wages, and opportunities for career growth.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Dependable, punctual, and detail-oriented.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to multitask, prioritize responsibilities, and work independently.

Responsibilities

• Welcome guests with friendly, professional service from check-in through check-out.
• Process guest check-ins and check-outs accurately and efficiently.
• Assist guests with reservations, room changes, special requests, and general inquiries.
• Answer incoming telephone calls and provide accurate information regarding hotel services, amenities, and availability.
• Process payments, verify guest identification, and maintain accurate guest records.
• Handle guest concerns and complaints professionally and work toward a positive resolution.
• Communicate effectively with housekeeping and maintenance regarding guest requests and room status.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Monitor hotel activity and follow established safety and security procedures.
• Assist with additional duties as assigned by hotel management.

Tools

Reservation software

Job description

Comfort Inn & Suites St. Paul Northeast is seeking a Guest Service Representative to welcome guests, manage check-ins/outs, answer questions, and assist with reservations in a fast-paced hotel setting.

Ideal candidates have customer service experience, friendly demeanor, strong communication, and the ability to multitask; we offer training, competitive wages, and opportunities for career growth.