Hotel Front Desk / Guest Service Rep

Raymond Management Company; Saint Paul (MN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Travel with hotel room discounts

Paid time off

Health, dental, vision plans

401(k) with company contribution

Job summary

SpringHill Suites – St. Paul Downtown is seeking a Guest Service Representative to join our Front Desk team. The role offers a starting wage of $17.00-$18.00 per hour, with increases based on experience and at 30, 60, and 90 days.

This full-time position provides on-the-job training, a team-focused culture, and opportunities for growth within the company. Greet guests, assist with check-in/check-out, and handle requests with professionalism.

Qualifications

• Customer service experience preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to stand for extended periods.

Responsibilities

• Serve as the first point of contact for guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving guest issues.

Skills

Customer service

Communication

Multitasking

Hospitality

Team player

Job description

SpringHill Suites – St. Paul Downtown 472 Jackson Street St. Paul, MN 55101, USA

Description

Position: Guest Service Representative / Front Desk

Starting Salary Range: $17.00-$18.00/hour or more based on experience.

Wage Increases: New hires can earn wage increases at 30, 60, 90 days

Employment Type: Full-Time

Application Deadline: October 22, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

We Offer

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.