Guest Service Representative- Vadnais Heights

Golder Hospitality; Vadnais Heights (MN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Personal Days Off

Bonus Plan

Holiday Pay

Employee Referral Program

Wellness Day

Employee Hotel Room Discounts

Ongoing Training and Development

Supportive Team Environment

Opportunities for Career Growth andAdv

Job summary

Comfort Inn & Suites St. Paul Northeast is seeking a Guest Service Representative to welcome guests, manage check-ins/outs, answer questions, and assist with reservations in a fast-paced hotel setting.

Ideal candidates have customer service experience, friendly demeanor, strong communication, and the ability to multitask; we offer training, competitive wages, and opportunities for career growth.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Dependable, punctual, and detail-oriented.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to multitask, prioritize responsibilities, and work independently.

Responsibilities

• Welcome guests with friendly, professional service from check-in through check-out.
• Process guest check-ins and check-outs accurately and efficiently.
• Assist guests with reservations, room changes, special requests, and general inquiries.
• Answer incoming telephone calls and provide accurate information regarding hotel services, amenities, and availability.
• Process payments, verify guest identification, and maintain accurate guest records.
• Handle guest concerns and complaints professionally and work toward a positive resolution.
• Communicate effectively with housekeeping and maintenance regarding guest requests and room status.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Monitor hotel activity and follow established safety and security procedures.
• Assist with additional duties as assigned by hotel management.

Tools

Reservation software

Job description

Description

Are you looking for a rewarding career in hospitality where every day brings new opportunities to make a difference?

Comfort Inn & Suites St. Paul Northeast is looking for a friendly, dependable, and motivated individual to join our team as a Guest Service Representative.

If you enjoy working with people, providing exceptional customer service, and being part of a supportive team, we'd love to hear from you!

Essential Duties and Responsibilities

• Welcome guests with friendly, professional service from check-in through check-out.
• Process guest check-ins and check-outs accurately and efficiently.
• Assist guests with reservations, room changes, special requests, and general inquiries.
• Answer incoming telephone calls and provide accurate information regarding hotel services, amenities, and availability.
• Process payments, verify guest identification, and maintain accurate guest records.
• Handle guest concerns and complaints professionally and work toward a positive resolution.
• Communicate effectively with housekeeping and maintenance regarding guest requests and room status.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Monitor hotel activity and follow established safety and security procedures.
• Assist with additional duties as assigned by hotel management.

What We Offer

When you join our team, you'll enjoy the many benefits we have to offer, including:

• Competitive wages
• Personal Days Off
• Bonus Plan
• Holiday Pay
• Employee Referral Program
• Wellness Day
• Employee Hotel Room Discounts
• Ongoing Training and Development
• Supportive Team Environment
• Opportunities for Career Growth and Advancement

Benefits are subject to eligibility and company policies.

Join Our Team!

Whether you're beginning your hospitality career or looking for your next opportunity, you'll be joining a team that values growth, teamwork, dedication, and exceptional guest service.

We offer competitive compensation, ongoing training, and opportunities for career advancement within the hospitality industry.

If you're ready to be part of a hotel where your work truly makes a difference, we'd love to meet you!

Job Requirements – Skills and Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Dependable, punctual, and detail-oriented.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to multitask, prioritize responsibilities, and work independently.
• Proficiency with computer systems and reservation software, or willingness to learn.
• Ability to handle cash and credit card transactions accurately.
• Flexibility to work various shifts, including evenings, overnight shifts, weekends, and holidays as needed.

Scheduling Requirements

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules based on hotel occupancy and operational needs, including evenings, overnight shifts, weekends, and holidays.

Join our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry.