Guest Service & Experience Lead

The Fresh Market; Olde West Chester (OH); On-site; USD 2,066,000 - 2,273,000; Full time

Benefits offered by this job

Team Member discount

Early Earn Wage Access

401K match

Financial Wellness Program

Paid time off

Health Insurance

Pet insurance discounts

Job summary

The Fresh Market is seeking a Guest Service Department Lead in Ohio to help deliver an exceptional guest experience. You will lead with care, coach your team, and ensure each department looks its best while reporting to the Guest Service Department Manager.

You will monitor labor, uphold cash controls, and model impeccable hospitality to boost sales and guest satisfaction. Evening and weekend availability is required.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, problem-solving, and conflict resolution skills.
• Must be 21 years of age or older.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Communication

Problem-solving

Flexibility

POS systems

Scheduling tools

Microsoft Office

Education

Associate’s degree in business/retail management

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead in Ohio to help deliver an exceptional guest experience. You will lead with care, coach your team, and ensure each department looks its best while reporting to the Guest Service Department Manager.

You will monitor labor, uphold cash controls, and model impeccable hospitality to boost sales and guest satisfaction. Evening and weekend availability is required.