Guest Service & Check-In Specialist

Springhill Suites Lindale; Lindale (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Springhill Suites Lindale is seeking a courteous Guest Service Agent to manage check-ins/check-outs, handle payments, and verify billing while delivering friendly service that aligns with brand standards. You will anticipate guest needs, assist with reservations and requests, and work to resolve issues promptly, ensuring a smooth, welcoming experience for every guest at our hotel in Lindale, Texas.

The role requires high-quality service, teamwork, and a proactive approach to exceed expectations

Qualifications

• Marriott experience preferred but not required

Responsibilities

• Process check-ins and check-outs.
• Secure payment; verify and adjust billing.
• Assist guests with reservations and requests.

Job description

Springhill Suites Lindale is seeking a courteous Guest Service Agent to manage check-ins/check-outs, handle payments, and verify billing while delivering friendly service that aligns with brand standards. You will anticipate guest needs, assist with reservations and requests, and work to resolve issues promptly, ensuring a smooth, welcoming experience for every guest at our hotel in Lindale, Texas.

The role requires high-quality service, teamwork, and a proactive approach to exceed expectations