Front Desk Guest Experience Specialist

Mcr-Hotels; San Antonio (TX); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

SpringHill Suites San Antonio Downtown/Riverwalk Area is seeking a Front Desk Agent to ensure a friendly arrival and departure for guests. You will address guest needs promptly, manage check-in/check-out, and provide information on rates and promotions.

The role requires a positive, customer-focused attitude, strong communication, and the ability to work a varied schedule, including evenings and weekends. Join a team dedicated to hospitality and guest satisfaction.

Qualifications

• Experience in a hospitality, service, consumer-facing field preferred.
• Can-Do Attitude: positive, eager to learn.
• Ability to follow established guidelines and procedures.
• Able to handle pace and pressure in a hotel environment.
• Excellent listening, conflict resolution and communication skills.
• Commitment to guest service and hospitality.
• Must be 18 years or older; varied schedule including evenings, nights, weekends, holidays.

Responsibilities

• Check-in/out guests efficiently and courteously.
• Keep guests informed about room rates and promotions.
• Receive and note incoming mail as required per shift checklist.

Skills

Hospitality service

Positive attitude

Follow guidelines

Communication

Guest relations

Job description

SpringHill Suites San Antonio Downtown/Riverwalk Area is seeking a Front Desk Agent to ensure a friendly arrival and departure for guests. You will address guest needs promptly, manage check-in/check-out, and provide information on rates and promotions.

The role requires a positive, customer-focused attitude, strong communication, and the ability to work a varied schedule, including evenings and weekends. Join a team dedicated to hospitality and guest satisfaction.