Guest Service Center Associate - Flexible Hours

Macy's; Oak Knoll (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off and holidays

Employee discounts

Job summary

Macy's is looking for an At Your Service Center Colleague to deliver a seamless, personalized shopping experience, supporting BOPS, returns, and order pickups. You help keep the store space welcoming and assist customers with transactions and loyalty programs.

Flexible availability including nights, weekends and holidays is required, with a strong customer-first mindset and team collaboration. Macy's offers competitive pay, benefits, and growth opportunities in a fast-paced environment.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Able to understand and communicate with customers, coworkers, and supervisors.
• Comfortable using English for policies, safety rules, and procedures.

Responsibilities

• Assist customers in total store fulfillment, including Buy Online Pickup In Store (BOPIS) and returns.
• Proficient in completing transactions and using required systems.
• Maintain a clean, organized, and inviting shopping space for customers.
• Engage customers with genuine hospitality and promote loyalty benefits.
• Collaborate with teammates to achieve sales goals and deliver strong service.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Multitasking

Credit account knowledge

Tech savvy

Flexibility

Tools

POS systems

Handheld devices

Job description

Macy's is looking for an At Your Service Center Colleague to deliver a seamless, personalized shopping experience, supporting BOPS, returns, and order pickups. You help keep the store space welcoming and assist customers with transactions and loyalty programs.

Flexible availability including nights, weekends and holidays is required, with a strong customer-first mindset and team collaboration. Macy's offers competitive pay, benefits, and growth opportunities in a fast-paced environment.