Guest Service Captain: Elite Valet & Hospitality Leader

Towne Park LLC; Aurora (CO); On-site; USD 40,000 - 52,000; Full time

Job summary

Towne Park LLC in Aurora, Colorado seeks a Guest Service Captain to orchestrate the service experience for hotel guests, coordinating with the Account Manager and fellow team members to meet or exceed service standards.

This on-site role emphasizes hospitality, quick guest greetings, assisting with directions, luggage, parking, and resolving issues with calm professionalism, while reporting non-urgent matters for guidance.

Qualifications

• Customer service experience in hospitality or front desk settings.
• Strong communication and interpersonal skills.
• Ability to maintain professionalism under pressure.

Responsibilities

• Greet guests within 30 seconds and maintain a pleasant, professional demeanor.
• Open doors, assist with directions, luggage, parking, and guest needs.
• Coordinate schedules and assist the Account Manager with staffing as needed.
• Address and report non-urgent issues to management with clear facts.

Skills

Customer service

Hospitality

Communication

Attention to detail

Problem solving

Job description

Towne Park LLC in Aurora, Colorado seeks a Guest Service Captain to orchestrate the service experience for hotel guests, coordinating with the Account Manager and fellow team members to meet or exceed service standards.

This on-site role emphasizes hospitality, quick guest greetings, assisting with directions, luggage, parking, and resolving issues with calm professionalism, while reporting non-urgent matters for guidance.