Lead Guest Service Associate - Sales & Guest Experience (Hillside Town Center)

NORTH AMERICAN WAX COMPANY LLC; Hillside (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

European Wax Center in Hillside, IL is hiring a Lead Guest Service Associate (Front Desk/Sales Associate) to deliver outstanding guest service while driving center revenue in a fast-paced, in-person role.

You will greet guests, promote services, manage check-ins and reservations, and train team members while maintaining a welcoming, high-energy atmosphere. The position requires strong sales skills, leadership, and weekend availability.

Qualifications

• Strong sales and guest service abilities.
• Excellent leadership, communication and interpersonal skills.
• Goal-oriented with a passion for meeting targets.
• Previous retail or beauty industry experience is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote services, products, and promotions; sell passes and rebook guests.
• Educate guests on our exclusive product line.
• Manage front-desk operations: check-ins/outs, scheduling, confirmations, cash handling, inventory.
• Maintain a clean, professional center and lead by example.

Skills

Sales skills

Guest service

Leadership

Communication

Goal orientation

Retail/beauty experience

Job description

Job Details

Job Location: 100 S Mannheim Rd, Hillside, IL - Hillside, IL 60162

Salary Range: $15.50 - $17.00 Hourly

Full-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!