Guest Service Associate - Sales & Guest Experience

Anchor Point Management Group; New Lenox (IL); On-site; USD 2,066,000 - 2,273,000; Full time

Benefits offered by this job

401k Company Match

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Tuition Reimbursement Program

Health, Vision, and Dental Insurance

Lucrative performance bonuses

Waxing training

Predictable scheduling

Evenings and weekends availability

Free services

Career advancement opportunities

Upbeat and collaborative culture

Referral Bonus

Job summary

European Wax Center is seeking a Guest Service Associate to deliver outstanding guest service and drive center revenue. This in-person role emphasizes greeting guests, promoting services and products, and rebooking clients for sales goals.

Ideal candidates bring strong sales and guest service skills, excellent communication, and a passion for meeting targets. Evening and weekend availability is required, with multiple incentive programs and comprehensive benefits offered.

Qualifications

• Strong sales and guest service skills.
• Excellent communication and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/ promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

Skills

Sales skills

Guest service

Communication

Interpersonal skills

Goal oriented

Job description

Job Details

Job Location: 521 E Lincoln Hwy, New Lenox, IL - New Lenox, IL 60451Salary Range: $15.00 - $16.50 HourlyFull-Time & Part-Time Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products/ promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

What We’re Looking For:

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses.
• Training in both waxing techniques and sales strategies.
• Predictable scheduling.
• Availability to work evenings and weekends.
• Free services.
• Career advancement opportunities in a fast-growing brand.
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded.
• Having fun while being awesome is one of our 4 core values.
• Referral Bonus - Generous Incentive to hire all roles!

Keywords for SEO:Waxing jobs, esthetician sales jobs, beauty sales careers, skincare specialist, spa jobs, licensed esthetician, cosmetologist, beauty consultant, European Wax Center careers, commission-based beauty jobs