Guest Service Associate I: Front Desk & Concierge Excellence

Radiate Hospitality; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Marriott travel benefits

Advancement opportunities

Paid sick time

Shift variety

Job summary

Radiate Hospitality in Portland seeks a Guest Service Associate for the Hi Lo Hotel. The role centers on delivering standout hospitality at the front desk, handling check-in/check-out, luggage services, reservations, and local information.

You will build genuine guest relationships, coordinate with concierge and bell staff, and highlight hotel amenities to encourage future visits. Prior front desk or hospitality experience is preferred; Marriott travel benefits and internal advancement

Qualifications

• Personable with a service-oriented attitude.
• Previous front desk, reservations, and/or hospitality experience preferred.
• Opera experience preferred.

Responsibilities

• Provide front desk, bellman, and concierge responsibilities including check in/out, luggage, reservations, and city information.
• Build authentic bonds with guests and create a memorable experience they’ll want to repeat.
• Greet guests, check them in/out, assist with taxi requests, and guide traffic in front of the hotel.
• Explain hotel amenities and invite guests to stay again using proper service techniques.
• Be knowledgeable of Front Desk systems, room rates, and accommodations.
• Ensure guest records are complete and payments are correct; post charges accurately.
• Listen to guest concerns, resolve issues creatively, and answer questions.
• Stay informed about hotel operations and services to be a reliable information source.

Skills

Front desk experience

Hospitality mindset

People skills

Job description

Radiate Hospitality in Portland seeks a Guest Service Associate for the Hi Lo Hotel. The role centers on delivering standout hospitality at the front desk, handling check-in/check-out, luggage services, reservations, and local information.

You will build genuine guest relationships, coordinate with concierge and bell staff, and highlight hotel amenities to encourage future visits. Prior front desk or hospitality experience is preferred; Marriott travel benefits and internal advancement