Guest Service Associate I (Front Desk Agent)

Radiate Hospitality; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Marriott travel benefits

Advancement opportunities

Paid sick time

Shift variety

Job summary

Radiate Hospitality in Portland seeks a Guest Service Associate for the Hi Lo Hotel. The role centers on delivering standout hospitality at the front desk, handling check-in/check-out, luggage services, reservations, and local information.

You will build genuine guest relationships, coordinate with concierge and bell staff, and highlight hotel amenities to encourage future visits. Prior front desk or hospitality experience is preferred; Marriott travel benefits and internal advancement

Qualifications

• Personable with a service-oriented attitude.
• Previous front desk, reservations, and/or hospitality experience preferred.
• Opera experience preferred.

Responsibilities

• Provide front desk, bellman, and concierge responsibilities including check in/out, luggage, reservations, and city information.
• Build authentic bonds with guests and create a memorable experience they’ll want to repeat.
• Greet guests, check them in/out, assist with taxi requests, and guide traffic in front of the hotel.
• Explain hotel amenities and invite guests to stay again using proper service techniques.
• Be knowledgeable of Front Desk systems, room rates, and accommodations.
• Ensure guest records are complete and payments are correct; post charges accurately.
• Listen to guest concerns, resolve issues creatively, and answer questions.
• Stay informed about hotel operations and services to be a reliable information source.

Skills

Front desk experience

Hospitality mindset

People skills

Job description

Come work for the Hi Lo Hotel in downtown Portland!

What We Offer

• A super fun place to work with a really great team
• Marriott travel benefits (hotel rooms all over the world starting as low as $29 per night!)
• Opportunities for advancement (We love to promote from within!)
• Paid sick time (Don't come to work if you're sick Stay home and get better!)
• Afternoon & Evening and Weekend shifts available

Guest Service Conceirge

What We Look For…

We are looking for a Guest Service Associate to be part of a first-class Front Desk Team that provides extraordinary service to our guests.

The Key Responsibilities

• Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
• Build an authentic bond with guests and create a unique experience that they will want to come back for.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Listen to guest concerns, solve problems creatively and answer questions.
• Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
• Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.

The Model Qualifications

• Personable with a service-oriented attitude.
• Previous front desk, reservations, and/or hospitality experience preferred.
• Opera experience preferred.

Radiate Hospitality is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Salary: $19.00 - $21.00 per hour