Guest Service Agent: Welcome VIPs and Elevate Experience

Schulte Hospitality Group; West Homestead (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k Plan

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in the Pittsburgh area. We value hospitality, authenticity, and service excellence, and offer a supportive, employee-focused workplace with growth opportunities and a comprehensive benefits package.

As a Guest Service Representative, you will greet guests, assist with arrival and check-in, handle phones, and support cash handling procedures while maintaining a clean front desk and providing exceptional

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive with personal recognition.
• Reviews arrival lists daily and assists in preparing welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly.
• Responsible for issued bank. Count bank at beginning and end of shift and report cash over/shorts.

Skills

Basic computer skills

Effective communication

Time management

Guest service excellence

Education

High School education

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in the Pittsburgh area. We value hospitality, authenticity, and service excellence, and offer a supportive, employee-focused workplace with growth opportunities and a comprehensive benefits package.

As a Guest Service Representative, you will greet guests, assist with arrival and check-in, handle phones, and support cash handling procedures while maintaining a clean front desk and providing exceptional