Guest Service Concierge — Front Desk (Daily Pay)

Humanitarian Hotels; Northern (KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

401k Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events and items

Job summary

Schulte Hospitality Group is seeking a Guest Service Representative to join our team at the Pittsburgh area. The role emphasizes personal recognition, seamless check-in, and delivering exceptional guest experiences in a fast-paced hotel setting.

We offer comprehensive benefits and a supportive, inclusive workplace designed to develop your career in hospitality. Join our team to contribute to memorable guest stays and grow with SHG across multiple properties.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Basic computer skills and ability to communicate effectively.

Responsibilities

• Greets guests, provides personal recognition.
• Reviews arrival lists and prepares welcome amenities.
• Escort VIPs to rooms and check them in before arrival.
• Answer phones promptly with a smile and assist or transfer as needed.
• Handle cash with proper procedures and report discrepancies to management.
• Keep front desk area clean and organized.
• Assist with lobby activation when needed.
• Safely handle guest PII data and follow privacy procedures.
• Observe check-in/out procedures and collect IDs and payment methods.
• Address guest needs and inquiries promptly.

Skills

Front Desk Operations

Guest Services

Communication Skills

Basic computer skills

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a Guest Service Representative to join our team at the Pittsburgh area. The role emphasizes personal recognition, seamless check-in, and delivering exceptional guest experiences in a fast-paced hotel setting.

We offer comprehensive benefits and a supportive, inclusive workplace designed to develop your career in hospitality. Join our team to contribute to memorable guest stays and grow with SHG across multiple properties.