Guest Service Specialist: Front Desk & VIP Welcome

Joella; Arlington, Northern (VA, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Schulte Hospitality Group is seeking a dynamic, service‑oriented Guest Service Representative to join our team. SHG is an organization whose success is rooted in its service culture.

Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive with personal recognition.
• Reviews arrival lists daily and assists in preparing welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift, report cash over/shorts.

Skills

Communication skills

Basic computer skills

Education

High School diploma

Front Desk Operations

Job description

Schulte Hospitality Group is seeking a dynamic, service‑oriented Guest Service Representative to join our team. SHG is an organization whose success is rooted in its service culture.

Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!