Guest Service Agent

Priority Dispatch Corp.; Martinsville (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Daly Seven in Martinsville, VA is seeking a Guest Service Agent to warmly greet guests, check them in and out with speed and accuracy, and act as the brand ambassador and local expert for attractions and events.

You will handle reservations, operate the switchboard and hotel computer systems, manage cash, balance the drawer, and ensure breakfast service is ready. When full, assist guests with referrals to other Daly Seven properties.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Skills

Verbal and written communication

Customer service experience

Flexibility

Tools

Reservation system

Switchboard operations

Computer proficiency

Job description

Overview

Position Type

Full-Time/Part-Time

Job Shift

Any

Travel Percentage

None

Category

Hospitality - Hotel

Description

As a Guest Service Agent atDaly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.

What You’ll Do
Create Connections & Solve Problems

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Master the Details

• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
• Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.

Ensure Safety & Security

• Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.