Guest Service Agent: Front Desk with Travel & Lodging Perks

Stonebridge; Aurora (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Stonebridge is seeking a Guest Service Agent in Aurora, CO. The role supports front office operations, handling check-in/check-out, guest inquiries, reservations, and payments to ensure high guest satisfaction.

Responsibilities include greeting guests, verifying credit, managing records in PMS, and coordinating with housekeeping. A customer-focused, detail-oriented professional will thrive in this full-time position.

Qualifications

• Experience in hotel front desk or guest service preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and make change.
• Balance cash and perform basic bookkeeping tasks.
• Issue room keys and assist bell staff as needed.
• Review charges with guests at check-out.
• Post charges to ledgers for rooms, meals, and services.

Skills

Customer service

Communication

PMS proficiency

Cash handling

Organizational skills

Tools

Property management systems

Job description

Stonebridge is seeking a Guest Service Agent in Aurora, CO. The role supports front office operations, handling check-in/check-out, guest inquiries, reservations, and payments to ensure high guest satisfaction.

Responsibilities include greeting guests, verifying credit, managing records in PMS, and coordinating with housekeeping. A customer-focused, detail-oriented professional will thrive in this full-time position.