Front Desk Guest Service Agent (Part-Time)

sbcos; Washington (District of Columbia); On-site; USD 28,000 - 30,000; Part time

Job summary

Stonebridge is seeking a Guest Service Agent to support seamless front desk operations in Denver, CO. You will check guests in/out, manage records, and handle payments with accuracy and courtesy.

The role requires strong communication, cash handling, and problem-solving skills, plus experience with property management systems. A flexible schedule includes evenings, weekends, and holidays.

Qualifications

• Experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Independent work

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Stonebridge is seeking a Guest Service Agent to support seamless front desk operations in Denver, CO. You will check guests in/out, manage records, and handle payments with accuracy and courtesy.

The role requires strong communication, cash handling, and problem-solving skills, plus experience with property management systems. A flexible schedule includes evenings, weekends, and holidays.