Front Desk Guest Services Pro – Growth & Perks

Waterford Group Llc; Ohio; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

401k Plan

Hotel Discounts

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to be the friendly, efficient first and last contact for guests. You will greet guests, assist with check-in/check-out, assign rooms, handle calls, and manage daily administrative tasks to ensure a smooth stay.

The role requires a keen eye for detail, excellent customer service, teamwork, and the ability to multitask under pressure. This is a full-time, on-site position with comprehensive benefits and growth opportunities.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.

Responsibilities

• Greeting & thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties.
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Customer service

Time management

Detail-oriented

Teamwork

Communication

Job description

Waterford Hotel Group is seeking a Guest Service Agent to be the friendly, efficient first and last contact for guests. You will greet guests, assist with check-in/check-out, assign rooms, handle calls, and manage daily administrative tasks to ensure a smooth stay.

The role requires a keen eye for detail, excellent customer service, teamwork, and the ability to multitask under pressure. This is a full-time, on-site position with comprehensive benefits and growth opportunities.