Guest Service Agent - Front Desk (Part-Time)

Winwood Hospitality Group; Cary (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Winwood Hospitality Group is seeking a Guest Service Agent (GSA) at the Courtyard by Marriott front desk in Cary, NC. The role emphasizes warm welcome, professional behavior, and adherence to Marriott standards to ensure guest satisfaction and loyalty.

The GSA will handle check-ins/outs, assist with reservations, and coordinate with housekeeping and other departments to ensure smooth operations. A flexible, part-time schedule and the ability to work weekends and holidays are expected.

Qualifications

• High School diploma or GED is desired but not essential.
• Previous related experience in hospitality/front desk is strongly preferred.
• Comfort in a computerized environment is essential.

Responsibilities

• Complete and stay current on Marriott required training and certifications.
• Accurately make reservations for guests.
• Check guests in/out following standard procedures and verify payment information.
• Assist guests with billing inquiries and inquiries about hotel amenities.

Skills

Team communication

Guest service

Computer literacy

Education

High School Diploma or GED

Tools

Front desk software

Job description

Winwood Hospitality Group is seeking a Guest Service Agent (GSA) at the Courtyard by Marriott front desk in Cary, NC. The role emphasizes warm welcome, professional behavior, and adherence to Marriott standards to ensure guest satisfaction and loyalty.

The GSA will handle check-ins/outs, assist with reservations, and coordinate with housekeeping and other departments to ensure smooth operations. A flexible, part-time schedule and the ability to work weekends and holidays are expected.