Front Office Manager — Hotel Guest Experience (Flexible Shifts)

Winwood Hospitality Group; Cary (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

The Front Office Manager at Winwood Hospitality Group supports the General Manager in all front desk operations at a Courtyard by Marriott-branded hotel in Cary, NC. This role emphasizes revenue strategy, brand compliance, staff training, and adherence to safety and QA standards.

Key tasks include onboarding, maintaining guest satisfaction, and coordinating with Sales and Engineering to ensure top-tier service and smooth daily operations for guests and clients.

Qualifications

• A college level degree is desired, but not essential.
• Previous related hospitality experience – front desk supervision or management.
• Experience in similar service level hotels preferred; basic food safety knowledge required.

Responsibilities

• Lead by example and develop a professional team in line with brand standards.
• Manage onboarding, training and performance to improve QA and guest satisfaction metrics.
• Coordinate revenue strategies and monitor financial controls for front desk operations.
• Ensure compliance with life safety, QA audits and HR practices.
• Respond to guest issues promptly and uphold brand service standards.

Skills

Leadership

Relationship building

Team spirit

Math skills

Communication

Verbal skills

Telephone skills

Calm under pressure

Direction following

Education

College degree preferred

Front desk management experience

Hospitality experience

Job description

The Front Office Manager at Winwood Hospitality Group supports the General Manager in all front desk operations at a Courtyard by Marriott-branded hotel in Cary, NC. This role emphasizes revenue strategy, brand compliance, staff training, and adherence to safety and QA standards.

Key tasks include onboarding, maintaining guest satisfaction, and coordinating with Sales and Engineering to ensure top-tier service and smooth daily operations for guests and clients.