Front Desk Guest Services Pro

Winwood Hospitality Group; Cary (NC); On-site; USD 39,000 - 47,000; Full time

Job summary

Winwood Hospitality Group is seeking a Guest Service Agent (GSA) at the Cary, NC location. This role supports front desk operations, handles reservations, check-ins/outs, and delivers courteous service in line with Marriott standards.

You will use Marriott systems, assist guests with inquiries, manage wake-up calls and billing questions, and coordinate with housekeeping and bell staff to ensure a smooth guest experience. Flexible shifts apply.

Qualifications

• High School diploma or GED is desired, but not essential.
• Previous hospitality/front desk experience strongly preferred.
• Comfort in a computerized environment is essential.

Responsibilities

• Make reservations accurately for hotel guests.
• Protect guest privacy and process payments correctly.
• Check guests in and out following proper procedures.
• Coordinate with bell staff for guest transportation.
• Assist with wake-up calls and billing inquiries.
• Know local area attractions and hotel amenities.

Skills

English proficiency

Customer service

Multitasking

Telephone etiquette

Education

High School Diploma or GED

Job description

Winwood Hospitality Group is seeking a Guest Service Agent (GSA) at the Cary, NC location. This role supports front desk operations, handles reservations, check-ins/outs, and delivers courteous service in line with Marriott standards.

You will use Marriott systems, assist guests with inquiries, manage wake-up calls and billing questions, and coordinate with housekeeping and bell staff to ensure a smooth guest experience. Flexible shifts apply.