Guest Experience Front Desk Agent

Seagate; Delray Beach (FL); In loco; USD 21.000 - 28.000; Part-time

Descrizione del lavoro

The Seagate Hotel in Delray Beach is seeking a part-time Front Desk Agent to create a welcoming guest experience. As the first point of contact, you will handle check-ins/check-outs, reservations, inquiries, and provide attentive service that reflects luxury hospitality.

Responsibilities include organizing reservations, running daily reports, and resolving guest issues. Applicants should be able to stand for extended periods and work weekends, nights, and holidays as needed.

Competenze

• Clear, concise communication in English required.
• Prompt, accurate request fulfillment.
• Outgoing, friendly, and patient demeanor.
• Strong multitasking with poise and accuracy.
• Familiarity with The Seagate Hotel policies.

Mansioni

• Confirm sell status for the day and review group bookings.
• Organize reservations and pre-block VIP/group stays.
• Run daily reports: house counts, availability, occupancy, arrivals, departures.
• Check guests in per credit policies and secure keys.

Conoscenze

Communication skills

Multitasking

Customer service

Professional demeanor

Strumenti

Property management system

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Front Office Part Time Professional Delray Beach, FL, US

30+ days ago Requisition ID: 3096

About the Job

We are seeking a friendly and professional Front Desk Agent to join The Seagate Hotelteam. As the first point of contact for our guests, this role is key to creating a welcoming and memorable experience. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, answer inquiries, and provide attentive service that reflects The Seagate’s commitment to luxury hospitality and excellence.

What You Do:

• Confirm the sell status for the day and review group bookings, noting any special arrangements or requests.
• Organize reservations for the day's arrivals, pre-blocking VIP and group reservations.
• Run daily reports including house counts, room availability, occupancy, arrivals, and departures.
• Check guests in following credit policies and ensure the security of keys and key cards.
• Resolve guest problems promptly and efficiently.
• Take reservations in accordance with availability and handle outbound mail, messages, and packages.
• Maintain accurate turn away statistics if required.
• Understand and utilize the property management system effectively.
• Run appropriate daily special request reports and distribute them.
• Process credit limit reports and handle cash transactions accurately.
• Handle incoming reservation calls, answer inquiries, and provide necessary information.
• Process related mail such as reservation requests and correspondence.
• Provide clear directions and local area information to guests when needed.
• Promote effective referral services with other hotels.
• Stay informed about the property's sell status, group arrivals, special promotions, and local events.
• Understand property security and key control procedures, as well as reservation policies.
• Be familiar with property fire safety and emergency procedures, including emergency phone numbers.
• Perform any other duties as required.

What You Bring to the Table:

• Clear, concise, and grammatically correct communication skills in the primary language.
• Ability to understand and fulfill requests promptly and accurately.
• Outgoing, friendly, and patient demeanor, even during extended hours.
• Strong multitasking abilities with poise, accuracy, and timeliness.
• Familiarity with The Seagate Hotel's policies and procedures.
• Ability to stand for extended periods, up to 8 hours or more.
• Willingness to work long hours, weekends, nights, and holidays as necessary.
• Capability to stand and walk for extended periods, lift, carry, and push up to fifty pounds, and operate pushcarts weighing up to 250 pounds.