Guest Experience Agent - Front Desk & Reservations

Socket.dev; Lutz (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus

PTO and holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking a Guest Service Representative to join our front desk team in Florida. You will warmly welcome guests, check them in/out, handle reservations, and respond to guest needs while safeguarding privacy and confidentiality.

The role involves using the property-management system, handling payments, promoting hotel services, and collaborating with other departments. Evening, weekend, and holiday shifts may apply, with opportunities for growth into higher-responsibility roles.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Job description

LBA Hospitality is seeking a Guest Service Representative to join our front desk team in Florida. You will warmly welcome guests, check them in/out, handle reservations, and respond to guest needs while safeguarding privacy and confidentiality.

The role involves using the property-management system, handling payments, promoting hotel services, and collaborating with other departments. Evening, weekend, and holiday shifts may apply, with opportunities for growth into higher-responsibility roles.