Guest Service Agent: Front Desk & Guest Experience Pro

HHM Hospitality; West Orange (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Employee Assistance Program

Job summary

HHM Hospitality is seeking a Guest Service Agent to greet and register guests while maintaining a friendly and courteous service. The position requires previous customer service experience and knowledge of PMS systems is preferred.

This role offers various growth opportunities including Front Desk Supervisor or Sales Coordinator. The environment is dynamic, where standing for extended periods and assisting with guest needs is essential.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Make and confirm reservations.
• Respond to guest requests in a timely manner.
• Secure guests' valuables in hotel safe.

Skills

Customer service experience

PMS systems knowledge

Education

High School diploma or equivalent

Job description

HHM Hospitality is seeking a Guest Service Agent to greet and register guests while maintaining a friendly and courteous service. The position requires previous customer service experience and knowledge of PMS systems is preferred.

This role offers various growth opportunities including Front Desk Supervisor or Sales Coordinator. The environment is dynamic, where standing for extended periods and assisting with guest needs is essential.