Guest Service Agent - Full Time

GOEBEL FIXTURE COMPANY; Quincy (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Insurance (medical/dental/vision)

Life insurance

Disability insurance

401k with employer match

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Guest score bonuses

Growth opportunities

Job summary

Staybridge Suites and Holiday Inn Express Quincy seeks a friendly Guest Service Agent to handle guest registration, reservations, and information about the hotel and surrounding area. This full-time position is based at Quincy, MA, requiring a courteous, customer-focused approach and the ability to work in a fast-paced environment.

You will welcome guests, process check-ins/outs, handle payments, and coordinate with colleagues to meet guest needs.

Qualifications

• High school education or equivalent experience.
• 1+ year of related guest services experience.
• Must be able to work onsite at the hotel location.
• Full-time 40 hours per week with flexible shifts (AM/PM/Evening, weekends/holidays).
• Proficiency in English.

Responsibilities

• Manage online, phone and in-person room reservations.
• Check guests in/out and issue room keys; explain amenities.
• Respond to guest issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Maintain front desk workstation and equipment.
• Assist other departments when necessary.
• Follow training procedures and standard operating procedures.

Skills

Customer service

English language

Technology platforms

On-site operations

Team player

Education

High school education or equivalent experience

Tools

Microsoft Office

Job description

• Location 1 Arlington St,Quincy, MA, 02171,United States
• Base Pay $18.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Name Travis Carbaugh
• Phone [phone]
• Email [e-mail]

Description

Job Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Staybridge Suites and Holiday Inn Express . This is a Full Time position located in Quincy, MA . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Staybridge Suites and Holiday Inn Express . This is a Full Time position located in Quincy, MA . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist with other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Full Time 40 hours per week for Morning (AM);Afternoon (PM);Evening;Weekends/ Holidays;Must be flexible
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$18 Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Staybridge Suites and Holiday Inn Express Quincy

The Staybridge Suites and Holiday Inn Express Quincy is a dual-branded hotel offering versatile accommodations in Quincy, Massachusetts. Conveniently located near downtown Boston, it caters to both short-term and extended-stay travelers. Staybridge Suites features spacious suites with fully equipped kitchens, ideal for extended stays. Holiday Inn Express offers modern rooms with essential comforts for business and leisure travelers. Guests enjoy complimentary hot breakfast, free Wi-Fi, a 24-hour fitness center, and an indoor pool.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.