Front Desk Associate

Commonwealth Hotels; Louisville (KY); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Exclusive discounts

Online training

Employee assistance program

Job summary

SpringHill Suites by Marriott Louisville Airport is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent to welcome guests and manage check-in/check-out with warmth and professionalism. Based at the Louisville airport area, you will interact with travelers from around the world and coordinate with housekeeping and maintenance to ensure a smooth stay.

Join Commonwealth Hotels' team and take advantage of online training, staff discounts, and supportive leadership.

Qualifications

• Previous experience in customer-facing roles is often required or preferred.
• Strong interpersonal and communication skills are essential.
• Familiarity with using computer systems, reservation software, and PMS is beneficial.

Responsibilities

• Check-in and check-out processing with a welcoming and efficient approach.
• Manage reservations, cancellations, and modifications accurately.
• Respond to guest inquiries and resolve issues promptly and professionally.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma

Tools

PMS systems

Job description

Join Our Team at SpringHill Suites by Marriott Louisville Airport!

The SpringHill Suites by Marriott Louisville Airport is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

About Us:

SpringHill Suites by Marriott Louisville Airport is perfectly situated next to the Kentucky Fair & Exposition Center, Kentucky Kingdom, and the Louisville Muhammad Ali International Airport, offering an energetic environment for both guests and team members. Join a team dedicated to providing exceptional service to travelers worldwide while enjoying the convenience of being near YUM Brands Headquarters and the University of Louisville. This supportive team values growth, teamwork, and individual contributions, making it an ideal place to elevate your hospitality career. Come be a part of the vibrant atmosphere at SpringHill Suites by Marriott Louisville Airport!

Why This Role?

Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at the SpringHill Suites by Marriott Louisville Airport offers a rewarding opportunity to join a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk role puts you at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.marriott.com/en-us/hotels/sdfla-springhill-suites-louisville-airport/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.