Front Desk Guest Service Agent — Elevate Stays

Aloft Arundel Mills BWI Airport; Shipley Corner (MD); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Health Insurance available to eligible

401k Plan

Pet Insurance

Shoe subsidy (Shoes for Crews)

Hotel discounts

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to be the welcoming face of the hotel, handling check-ins, check-outs, and guest inquiries with a positive attitude. This role emphasizes multitasking, attention to detail, and teamwork to ensure outstanding guest experiences.

The position supports a comprehensive benefits program, including health insurance and opportunities for professional development within a collaborative, supportive environment.

Qualifications

• Ability to greet and serve guests with a friendly, professional demeanor.
• Strong time management to multitask and prioritize guest needs.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and thank guests in a sincere and friendly manner.
• Check in and check out guests efficiently.
• Assign rooms and handle administrative duties.
• Answer phone and respond to guest inquiries.
• Post charges to guest accounts.
• Perform daily checklist tasks.
• Share information across departments to ensure guest satisfaction.
• Communicate guest needs to relevant teams.

Skills

Customer service

Time management

Teamwork

Flexible hours

Background check

Education

High school diploma or equivalent

Tools

Telephone etiquette

Job description

Waterford Hotel Group is seeking a Guest Service Agent to be the welcoming face of the hotel, handling check-ins, check-outs, and guest inquiries with a positive attitude. This role emphasizes multitasking, attention to detail, and teamwork to ensure outstanding guest experiences.

The position supports a comprehensive benefits program, including health insurance and opportunities for professional development within a collaborative, supportive environment.