Guest Service Agent - Front Desk & Guest Experience

Sheraton Flowood The Refuge Hotel & Conference Center; Flowood (MS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is hiring a Guest Service Agent to warmly greet guests, assist with check-in/check-out, and manage front desk communications. You will handle room assignments, phone inquiries, and guest requests with a focus on exceptional service.

The role emphasizes multitasking, a friendly demeanor, and the ability to work collaboratively with hotel departments to ensure a seamless guest experience.

Qualifications

• Attention to detail and strong time management.
• Pleasant and friendly demeanor.
• Ability to work as part of a team and also independently.
• Flexible working hours are required.
• Ability to work with little or no supervision while meeting high-performance standards.

Responsibilities

• Greeting and thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and handling administrative duties.
• Answering phone calls.
• Posting charges to accounts.
• Performing daily tasks on a checklist.
• Communicating information within departments to ensure guest satisfaction.

Skills

Detail orientation

Time management

Customer service

Pleasant demeanor

Teamwork

Independent work

Flexible hours

Following instructions

Background check

Mobility

Job description

Waterford Hotel Group is hiring a Guest Service Agent to warmly greet guests, assist with check-in/check-out, and manage front desk communications. You will handle room assignments, phone inquiries, and guest requests with a focus on exceptional service.

The role emphasizes multitasking, a friendly demeanor, and the ability to work collaboratively with hotel departments to ensure a seamless guest experience.