Front Desk Guest Service Pro — Flexible Hours & Perks

Element Arundel Mills BWI Airport; Shipley Corner (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

Employee discounts

401k Plan

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to warmly welcome guests, assist with check-ins/outs, and resolve questions while maintaining a high standard of service. You will handle phone inquiries, coordinate room assignments, and ensure guest satisfaction across departments.

A positive attitude, strong communication, and ability to multitask in a fast-paced environment are essential. This role offers career growth opportunities, competitive benefits, and a team-focused culture

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours and self-motivation.

Responsibilities

• Greeting & thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and taking care of administrative duties.
• Answering phone.
• Posting charges to appropriate accounts.
• Passing information within departments to ensure guest satisfaction.

Skills

Customer service

Time management

Teamwork

Independent work

Communication

Job description

Waterford Hotel Group is seeking a Guest Service Agent to warmly welcome guests, assist with check-ins/outs, and resolve questions while maintaining a high standard of service. You will handle phone inquiries, coordinate room assignments, and ensure guest satisfaction across departments.

A positive attitude, strong communication, and ability to multitask in a fast-paced environment are essential. This role offers career growth opportunities, competitive benefits, and a team-focused culture