Guest Services Agent

HRI Hospitality; Richmond (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Hilton Richmond Downtown in Richmond, VA, is seeking a Guest Services Agent to provide a warm welcome, check-in/out, and guest assistance throughout the front desk. Join a dynamic team in a historic Miller & Rhoads building, serving business and leisure travelers.

As a front-office specialist, you will handle guest requests, payments, and reservations changes with a professional, friendly demeanor, while coordinating with housekeeping for timely service. Weekend shifts required.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with PMS is a plus.
• Strong customer service and communication skills.

Responsibilities

• Greet guests and register them efficiently and courteously.
• Respond to guest inquiries and concerns promptly and professionally.
• Handle payments, room assignments, and reservations changes accurately.
• Coordinate with housekeeping and maintenance for timely service.
• Keep front desk and lobby clean and organized.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication skills

Multitasking

Data entry

Problem-solving

Conflict resolution

Friendly demeanor

Education

High school diploma

Tools

PMS systems

Job description

## Guest Services AgentApplylocations: Hilton Richmond Downtowntime type: Full timeposted on: Posted Todayjob requisition id: JR104355250 rooms | 17,634 sq. ft. total event space across 13 meeting rooms Amenities include: on-site restaurants (La Grotta, 1885 Café & Market), lobby bar (Gather & Hem), indoor pool, fitness center, EV charging, banquet & meeting support. Located in the heart of Virginia’s capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.# JOB DESCRIPTION**Job Title**: Guest Services Agent **Department:** Front Office **Supervision Exercised:** NONE**Supervision Received:** Front Office Supervisor and Front Office Manager**MINIMUM REQUIREMENTS****Education*** High school diploma preferred.**Experience*** Previous hospitality or customer service experience preferred.* Experience with hotel Property Management Systems (PMS) a plus.**Skills and Knowledge*** Strong customer service and communication skills.* Ability to multitask in a fast-paced environment.* Basic computer and data-entry proficiency.* Problem-solving and conflict-resolution ability.* Professional, friendly, and welcoming demeanor.## **Job Duties and Responsibilities*** Greet, register, and check guests in/out efficiently and courteously.* Respond to guest inquiries, requests, and concerns promptly and professionally.* Handle payments, room assignments, and reservation changes accurately.* Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.* Maintain a clean and organized front desk and lobby area.* Willingness to work varied shifts, including weekends and holidays. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*