Guest Experience Specialist - Flexible Hours

Hyatt House Hartford North/Windsor; Windsor (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

Birthday/Employment anniversary leave

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Guest Service Agent in Windsor, CT. This role is often the first and last contact for guests, requiring a warm, can-do attitude to ensure a smooth check-in, check-out, and stay.

You will greet guests, handle room assignments, answer phones, post charges, and coordinate with departments to fulfill guest needs. The position offers health insurance, paid time off, holidays, and employee discounts to support work-life balance.

Qualifications

• Detail-oriented, good time management and customer service skills.
• Pleasant, friendly demeanor and able to work in a team or alone.
• Flexible hours and ability to pass a background check.

Responsibilities

• Greet and thank guests in a sincere and friendly manner.
• Check in and check out guests.
• Assign rooms and handle administrative duties.
• Answer phone and post charges to accounts.
• Perform daily checklist tasks.
• Share information within departments to ensure guest satisfaction.
• Communicate with guests to meet their needs.

Skills

Detail oriented

Time management

Customer service

Team player

Independent worker

Flexible hours

Background check

Stamina

Instruction following

Job description

Waterford Hotel Group is seeking a Guest Service Agent in Windsor, CT. This role is often the first and last contact for guests, requiring a warm, can-do attitude to ensure a smooth check-in, check-out, and stay.

You will greet guests, handle room assignments, answer phones, post charges, and coordinate with departments to fulfill guest needs. The position offers health insurance, paid time off, holidays, and employee discounts to support work-life balance.