Guest Service Agent

Waterford Group Llc; Windsor (CT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

401k Plan

Hotel Discounts

Pet Insurance

Shoe subsidy

On Demand Pay

Pet Insurance

Job summary

A prominent hotel group is seeking a Guest Service Agent in Windsor, Connecticut. The role involves greeting guests, managing check-ins and check-outs, and ensuring a superior guest experience. Ideal candidates should excel in customer service, have a keen attention to detail, and be able to operate both independently and as a team. The position offers flexible hours and competitive benefits, including health insurance. Punctuality and professionalism are essential, along with the ability to perform under pressure.

Qualifications

• Keen eye for detail and great customer service skills.
• Pleasant and friendly demeanor with a positive attitude.
• Ability to work as part of a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high‑performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Welcome and thank guests sincerely.
• Check in and check out guests efficiently.
• Handle and manage guest inquiries and issues.
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Customer service skills

Time management

Attention to detail

Team collaboration

Independent work

Flexible hours

Background check

Instruction following

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight‑knit and supportive work environment, plus numerous opportunities for professional development and advancement.
Come for a JOB, stay for a CAREER.

Guest Service Agent Overview

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can‑do” attitude is a must for front desk agent.

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Job Requirements

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high‑performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

• Health Insurance is available on the first of the month after hire!
• We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part‑time associates averaging 17.5 hours a week can enroll in dental and vision coverage.
• Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full‑time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

• On Demand Pay – Why wait for pay day – get your pay when you need it 24/7.
• Pet Insurance – We cover the whole family, and all associates are eligible for discounted pet insurance.
• 401k Plan – Nobody wants to work forever, start planning for your future now.
• Hotel Discounts – It’s one of the biggest industry perks.
• Shoes for Crew – All associates are eligible for a shoe subsidy through Shoes for Crews.
• For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V