Guest Service Agent — Flexible Front Desk & Growth

Homewood Suites - Bloomington MOA

BLOOMINGTON (MN)

On-site

USD 32,000 - 42,000

Full time

38 hours ago
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Benefits offered by this job

Competitive pay
PTO
Insurance
401(k)
Flexible scheduling
Advancement opportunities
Incentive bonuses
Free room nights
Employee discounts

Job summary

Soartress Hospitality is seeking a a friendly and professional Guest Service Associate, with hotel experience, to join our team at Homewood Suites by Hilton Minneapolis Mall of America located in Bloomington, MN.

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, communicating with in-house guests via messaging, handling reservations, and resolving inquiries efficiently.

Qualifications

  • Front desk and guest interaction experience preferred.
  • Strong problem-solving and customer-service mindset.
  • Ability to stay composed and proactive in a fast-paced hotel environment.

Responsibilities

  • Provide exceptional guest service by managing check-ins and check-outs.
  • Communicate with in-house guests via messaging, handle reservations, and resolve inquiries efficiently.

Skills

Team player
Problem solving
Stress management
Guest service

Job description

Soartress Hospitality is seeking a a friendly and professional Guest Service Associate, with hotel experience, to join our team at Homewood Suites by Hilton Minneapolis Mall of America located in Bloomington, MN.

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, communicating with in-house guests via messaging, handling reservations, and resolving inquiries efficiently.

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