Guest Service Agent — Flexible Front Desk & Growth

Homewood Suites - Bloomington MOA; BLOOMINGTON (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

PTO

Insurance

401(k)

Flexible scheduling

Advancement opportunities

Incentive bonuses

Free room nights

Employee discounts

Job summary

Soartress Hospitality is seeking a a friendly and professional Guest Service Associate, with hotel experience, to join our team at Homewood Suites by Hilton Minneapolis Mall of America located in Bloomington, MN.

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, communicating with in-house guests via messaging, handling reservations, and resolving inquiries efficiently.

Qualifications

• Front desk and guest interaction experience preferred.
• Strong problem-solving and customer-service mindset.
• Ability to stay composed and proactive in a fast-paced hotel environment.

Responsibilities

• Provide exceptional guest service by managing check-ins and check-outs.
• Communicate with in-house guests via messaging, handle reservations, and resolve inquiries efficiently.

Skills

Team player

Problem solving

Stress management

Guest service

Job description

Soartress Hospitality is seeking a a friendly and professional Guest Service Associate, with hotel experience, to join our team at Homewood Suites by Hilton Minneapolis Mall of America located in Bloomington, MN.

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, communicating with in-house guests via messaging, handling reservations, and resolving inquiries efficiently.